.png)
About the Role
The ServiceNow Developer is responsible to design and develop/implement ServiceNow solutions. Provide technical & architectural guidance to high performing peers. This role will work with the Systems and Service Management leadership, IT service owners, process owners and various service delivery groups to develop technical solutions that satisfy the business needs of the bank to a high quality.
Build technical solutions based on user stories & requirements
Deliver solutions using Agile software development processes
Understand the current “as is processes” and deliver toolset changes as required
Customisation or development of enhancement requests for existing ITSM/ITOM tools and processes
Take care of end to end development activities for a specific enhancement, defect fixes or project as an individual contributor
Work closely with BA’s, Architects, Testing team, Support and process teams
Work closely with vendor resources to meet development deadlines in case of larger projects
Requirements
Has good hands on development knowledge with strong scripting/ coding knowledge on ServiceNow.
Has good knowledge of ITIL, ITSM & ITOM processes
Hands on development experience with ServiceNow
Provide software coding and customization
Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
Exposure to the key modules like Incident/Problem/Change, CMDB, Asset, in ServiceNow is required
Hands on serviceNow development and JavaScript
Know how to configure Flow/ workflow
Working knowledge on integrations
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
Working experience in ServiceNow Discovery (Preferable, not essential )
Ability to interface and develop with Java/J2EE backend technologies
Working knowledge of Active Directory, LDAP, SSO
Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
Expresses self in a knowledgeable, coherent and confident manner in a variety of situations:
Articulates concepts in day-to-day situations or in presentations to audiences at all levels
Clearly defines the purpose of formal discussions (e.g. via one-on-ones, group meetings)
Presents information in a clear, concise, easily understood manner
Holds working knowledge in concepts and practices of delivery:
Clear knowledge of project lifecycles and can describe major phases and milestones within a project
Can identify common types of risks / issues and where project dependencies exist; maintains simple RAID
Holds working knowledge in concepts and practices of Leadership
Develops presentations to influence others
Contributes to and encourages ideas; builds on suggestions of others, leads by example
Inspires confidence by making and honouring commitments; demonstrates competence
Holds working knowledge in concepts and practices of Management is a plus:
Can identify and map stakeholders of the project
Experienced in working in a team, creating and managing project plans and coordinating others
Able to identify priorities and adapt as needed
Manages time well and deliver user stories within estimated times
Team Working
Works collaboratively with others, achieving a greater contribution by working together rather than alone
Works co-operatively towards common goals with relevant colleagues, team, department and the firm
Consideration is given to colleagues at all times
Work involving other team members is coordinated and planned
Shares information with others and solicits advice
Establishes and maintains effective relationships with clients and gains their trust and respect.
Actively seeks to understand customer requirements and expectations
Builds strong relationships with the team members and seeks knowledge from the senior resources when needed
About the Company
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.